Delivery & Shipping

Delivery Options

*We always do our best to get your parcel to you as quickly as possible, however occasionally circumstances outside our control may delay your delivery – see below for more information about delayed deliveries.

Ordering & dispatch times

Orders placed before 12pm will be dispatched on the same day (Monday - Friday). Orders placed after 12pm may be dispatched on the next working day. Orders are not dispatched on Saturdays, Sundays or Bank Holidays.

Our Couriers

Certain areas of the UK will be subject to an additional postage fee (approximately £10 per order), regardless of the order value. Standard delivery will take between 2-5 days, next day delivery is not available in these areas:

Northern Ireland – all postcodes
Scottish Islands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Highlands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Isles – all postcodes
Isle of Man – all postcodes
Isle of Wight – all postcodes
Scilly Isles – all postcodes
Republic of Ireland – all postcodes
We use DPD Local and Royal Mail to make sure your parcel gets to you quickly and safely.

Signing for your parcel

Many of our parcels require a signature upon delivery to ensure they are received safely.

Please provide us with an address where someone will be in - we can deliver to friends, family, neighbours or your workplace – please provide this alternative address in the delivery address field.

If you’d prefer your parcel to be left in a safe place, please make a note of this in the delivery comments box. Delivery to your safe location will be at your own risk.

Please note that we cannot deliver to PO Boxes.

Eland Lodge will not be held responsible for or issue refunds for items that are damaged or lost after the items have been successfully delivered to your selected delivery address.

If you’re out when the courier attempts to deliver they will leave an information card for you, this will state:

If the courier will attempt re-delivery (delivery will be attempted a total of 2 times)

If the courier has left your order in your nominated safe place

Whether you need to arrange collection from your local depot

Tracking your parcel

Once your order is ready for dispatch, we’ll provide you with a tracking number and courier so that you can track your parcel on their website.

If there could be a delay

We always do everything we can to get your parcel to you on time. If we think that there may be a delay with your parcel, we will contact you to let you know (and if you’re not happy with the revised delivery date we will, of course, cancel your order and refund you in full).

There are some unforeseen circumstances that can prevent your parcel arriving on time that are out of our control, such as: courier breakdown, extreme weather and illness.

Problem with your delivery?

If you receive your parcel and believe that it’s damaged or something is missing, please let us know straight away and keep your packaging/delivery note. Our helpful team will get this sorted for you as quickly as possible.

Click & Collect

Click and collect to our Ashbourne store is free of charge on all items, regardless of order value. Please select 'Click and Collect' at checkout and you will receive an email when your order is ready to collect.

International delivery

This is not a service that we currently offer. However, if you wish to arrange parcel forwarding with a third party, we can deliver within the UK.

Terms and Conditions

Please read our Terms and Conditions for our full Delivery Policy.