*We always do our best to get your parcel to you as quickly as possible, however occasionally circumstances outside our control may delay your delivery – see below for more information about delayed deliveries.

Orders placed before 12 noon will be dispatched on the same day (Monday - Friday). Orders placed afterwards may be dispatched on the next working day. Orders are not dispatched on Saturdays, Sundays or Bank Holidays.

For guaranteed Christmas Delivery please place your order by 12noon on Wednesday 22nd December.

Please note all gift cards ordered after 12noon Tuesday 21st December will be sent as e-gift cards in addition to physical gift cards, as we cannot guarantee the arrival of physical gift cards after this date.
Click & collect orders must be placed by 12noon on Friday 24th December, please note the store closes at 4pm for collections

We use both DPD and Royal Mail to offer a variety of serivces, so you can choose a service to suit you. Please note on some occasions we may change the courier you have selected to ensure you parcel will get to you on time. 

Certain areas of the UK will be subject to an additional postage fee (approximately £10 per order), regardless of the order value. Next day delivery is not available in these areas:

• Northern Ireland – all postcodes
• Scottish Islands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
• Scottish Highlands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
• Channel Isles – all postcodes
• Isle of Man – all postcodes
• Isle of Wight – all postcodes
• Scilly Isles – all postcodes
• Republic of Ireland – all postcodes

Your parcel may require a signature upon delivery, please provide us with an address where someone will be in - we can deliver to friends, family, neighbours or your workplace – please provide this alternative address in the delivery address field.
If you’d prefer your parcel to be left in a safe place, please make a note of this in the delivery comments box. Delivery to your safe location will be at your own risk.
Please note that we cannot deliver to PO Boxes.
Eland Lodge will not be held responsible for or issue refunds for items that are damaged or lost after the items have been successfully delivered to your selected delivery address.

If you’re out when the courier attempts to deliver they will leave an information card for you, this will state:

• If the courier will attempt re-delivery (delivery will be attempted a total of 2 times)
• If the courier has left your order in your nominated safe place
• Whether you need to arrange collection from your local collection point

Once your order is ready for dispatch, we’ll provide you with a tracking number and courier so that you can track your parcel on their website.

We always do everything we can to get your parcel to you on time. If we think that there may be a delay with your parcel, we will contact you to let you know (and if you’re not happy with the revised delivery date we will, of course, cancel your order and refund you in full).

There are some unforeseen circumstances that can prevent your parcel arriving on time that are out of our control, such as: courier breakdown, extreme weather and illness.

If you receive your parcel and believe that it’s damaged or something is missing, please let us know straight away and keep your packaging/delivery note. Our helpful team will get this sorted for you as quickly as possible.

If you’ve chosen click and collect your order will be ready to collect from our store within 2 working hours. We will hold your item for one month (unless you’ve requested an item be held until a specific date) – if it’s not collected by this time you will be refunded and the item returned to our store.

This is not a service that we currently offer. However, if you wish to arrange parcel forwarding with a third party, we can deliver within the UK.

Please read our Terms and Conditions for our full Delivery Policy.