Full a full refund, simply send your item(s) back to Eland Lodge in its original condition (including all packaging) within 14 days of receipt.
We offer an extended returns period over Christmas, so any items or gifts purchased after 14th November 2017 can be returned up until 14th January 2018. If you would like a gift receipt this can also be also be arranged.
We always aim to be fair with our returns; we want to you to be happy with you purchases! However there are some items that are non-refundable (unless faulty), this includes:
It is your responsibility to arrange and cover the costs of returning items to us, unless the item is faulty. We recommend that you obtain proof of postage and insurance for your parcel against loss and damage, as you are responsible for the returned goods until they are received by us.
If a product is returned due to fault of failure the product will be returned to the manufacturer for assessment. Please allow up to 30 days for an exchange or refund in these instances.
To return your item(s) please complete the returns form included in your order, and post it to:
Eland Lodge Equestrian Ltd
Draycott in the Clay
Please read these terms and conditions carefully. If you do not agree with them please do not use this website. Nothing in these terms affects your statutory rights; by using the elandlodge.com website you signify your agreement to be bound by these terms.
We will endeavor to provide uninterrupted, error free access to the website however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs but we will try to ensure that this is for the shortest time possible.
Statement of Liability
Eland Lodge does not endorse or recommend any product or service promoted on the website, any information provided is obtained from the manufacturer and does not constitute advice.
All content on the website is the property of Eland Lodge, its affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The website may contain links to other websites. Eland Lodge is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Company Registration No. 5152110
VAT Registration Number: 842999079
Welcome to elandlodge.com where we are committed to protecting your security. This website takes every precaution to protect your information whether submitted online or offline.
The servers on which we store your information are kept in a safe, secure environment.
It is important that you protect your passwords to avoid unauthorised access to your account. Be sure to sign out if using a shared computer. Your access passwords should remain confidential. Customers will be liable for any abuse of the system committed in their name by unauthorised individuals.
All of your information is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
We know that you care about what we do with the information and details that we process about you. We endeavour to instil trust by promising to use that data in a sensible and professional manner. By visiting elandlodge.com you are agreeing to the practices described in this privacy notice.
Any data you provide to us from which we can identify you is controlled by Eland Lodge, held and processed in accordance with our Data Protection Policy. The information we gather is to help us provide you with a more personalised shopping service. We use the details to handle orders, deliver products, process payments and communicate with you about our products, services, promotional offers and to update our records and maintain your shopping account.
Our customers are important to us, we do not sell their details to anyone. Occasionally we may share information with affiliated third parties which we have carefully selected but not if you have expressed the wish that we do not pass your details onto third parties.
The terms and conditions are to be interpreted subject to the laws of England and Wales; both sides agree to subject themselves to the jurisdiction of the English courts.
Use of the website
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused please contact us immediately.
When registering your details please ensure that the information you provide to us is complete and correct and that you will advise us as soon as possible should this change or if you wish your details to be removed.
Eland Lodge reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. Please Note: We are unable to add or amend orders after you press the 'Order Now' button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.