Equilibrium Hot & Cold Packs

Certain areas of the UK will be subject to an additional postage fee (approximately £10 per order), regardless of the order value. Standard delivery will take between 2-5 days, next day delivery is not available in these areas:

Northern Ireland – all postcodes
Scottish Islands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Highlands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Isles – all postcodes
Isle of Man – all postcodes
Isle of Wight – all postcodes
Scilly Isles – all postcodes
Republic of Ireland – all postcodes
We use DPD Local and Royal Mail to make sure your parcel gets to you quickly and safely.

Many of our parcels require a signature upon delivery to ensure they are received safely.

Please provide us with an address where someone will be in - we can deliver to friends, family, neighbours or your workplace – please provide this alternative address in the delivery address field.
If you’d prefer your parcel to be left in a safe place, please make a note of this in the delivery comments box. Delivery to your safe location will be at your own risk.
Please note that we cannot deliver to PO Boxes.
Eland Lodge will not be held responsible for or issue refunds for items that are damaged or lost after the items have been successfully delivered to your selected delivery address.

If you’re out when the courier attempts to deliver they will leave an information card for you, this will state:

If the courier will attempt re-delivery (delivery will be attempted a total of 2 times)
If the courier has left your order in your nominated safe place
Whether you need to arrange collection from your local depot